Potters Barbarah & Bruce Robertson –
Born and raised in Alexandria Virginia, Barbarah moved to the Shenandoah Valley and began taking pottery classes in the early 1990’s.
Now a full time potter based in Strasburg Virginia, Barbarah is an official juried Artisan of the Artisan Center of Virginia and a long standing member of the Shenandoah Potters Guild.
She participates in various arts and craft shows/exhibits & gives educational workshops in the Valley and Northern Virginia/ DC metro area.
Her husband Bruce Robertson, joined the studio full time in 2014. Bruce manages shipping and inventory. He also assists in glazing & decorating, and creates a line of hand-built studio work.
Our main focus is the production of rustic kitchenware, cozy mugs, and fun gift items that are both functional and beautiful. Pots that become part of the user’s story… Family dinners, quiet mornings, gatherings with friends. Pieces that will bring joy and be passed on for decades to come.
All of our pieces are 100% handmade here in our studio, we mix our own studio glazes and fire in a full capacity electric kiln. We do not use any outside manufacturing.
We attempt to locally source as much of our materials as possible, including our packaging, most of which is reclaimed, recycled or re-purposed.
All of our pottery is “made to order”, and we are in constant production here at the studio.
While our average ship time for standard orders is 15-18 days, we ask that you please allow 3-6 weeks for production, drying and double kiln time before your order ships. This allows for breakage, kiln issues and holiday rush times.
We love to give all of our clients personalized attention and super quick turn around, but please understand that we generally have anywhere from 3-15 wholesale orders in process at any given time, please plan accordingly when ordering, or contact us ahead of time for our current lead time.
As a “Barbarah Robertson Pottery re-seller, you must sell direct to your consumers.
For all online sales, your websites must be owned &/or operated by you &/or your company.
Selling our pottery in the following ways is PROHIBITED:
•Listing on third-party sites (Etsy, Amazon, HoA, Ebay, Daily Deals Sites, TopHatter etc)
•Drop-shipping sites (Buy.com, Overstock.com, UncommonGoods etc)
•Classified sites (Craigslist, Facebook Marketplace etc)
•Selling/Re-selling our products to other wholesalers.
Doing so is a direct violation of our wholesale terms and will result in cancellation of any future purchases.
We ship almost exclusively via UPS Ground Shipping.
YOU WILL BE BILLED SEPARATELY FOR SHIPPING once your order is packaged and weighed.
If you require a shipping estimate, please contact us and we will give you the closest estimate possible.
PLEASE NOTE – this figure may change once your items are out of the kiln and packed.
We are happy to use YOUR business UPS or FedEx account if you prefer. Please let us know if you require any special shipping arrangements well ahead of time.
Large Order Shipping-
For extra large orders (120+ standard pieces), please inform us ahead of time what shipping/freight company you will be using.
You will need to arrange this on your end. We will contact you for pick up when all work is completed and packaged. You will deal directly with your own freight company representative.
•Please make sure to send us a BOL form for EACH BOX.
•Please make sure your freight company understands that the pick up point is a residential area
•Please let us know if you require a pallet, wrapped pallet, individual boxing etc, as this will need to be added to your bill.
Refunds, Returns, Exchanges:
Refunds will be accepted for damaged product only. You MUST contact us within 7 days of receipt of your merchandise.
You MUST include a photo of the damage AND the original packaging to show box damage in order for us to file an insurance claim.
Refund requests with no photographic proof of breakage will not be granted.
If you choose a replacement (US locations only), and we don’t already have your item in stock, it will be freshly made and shipped to you as soon as it is out of the kiln. This can take up to 4 weeks. Or, you can choose an alternate “in stock” item.
If you choose a refund for a broken or missing item, we will arrange that ASAP or can credit your account for future purchases.
We do not accept returns
If you accidentally ordered the wrong item, we will accept an exchange (for non-custom items only) within 14 days of receipt, but you must pay both return and re-shipping costs.
Also, keep in mind that the item that you do want, may not be in stock at that time.