Shop Policies

Minimums

• $50 per order
• 2 pieces per style

Payment

• Payment for first order is expected before delivery
• Subsequent orders may qualify for Net 30 pending approval
• Well-established retailers may request exemption from upfront payment for their first order if they can provide credit references.

Shipping

• Customer is responsible for shipping on all orders under $200
• Divine Iguana is happy to offer free shipping on all orders totaling $200 or more
• Orders ship via Priority mail or UPS with insurance and tracking.

Returns and Refunds

• Only accepted on damaged or incorrect items
• Divine Iguana will cover the cost of return shipping
• Refunds given after returned merchandise has been received
• Items returned without meeting the “damaged or incorrect” qualifications, or items damaged by customer misuse or shop wear will be subject to a restock fee of 25% of their wholesale price + the cost of shipping

Exchanges

• Retailers may exchange unsold merchandise in salable condition once every three months
• Exchanges must be accompanied by a purchase of at least $50 more than the value of the exchanged merchandise
• YES.  This includes seasonal merchandise!
• Custom and personalized items not included

Turn Around

• Most orders ship within two weeks
• During the busy season turn around can be as long as a full month.  If the estimated time is longer than two weeks I will inform you well in advance.