Payment Terms: 

Items will not begin production until paid in full.

Cancelations must be made within 24 hrs.

If you have any questions, please feel free to email me at theoldgraygooseshop@gmail.com or call 219-588-2968.

First Order Minimums:

$100

Re-order Minimums: 

$50

Shipping Method:

USPS Priority Mail (2 – 3 Business Days) for U.S. domestic orders.

Your preferred carrier may be used if you agree to assume any additional transportation charges.

Please double check your shipping address upon payment. All orders will be shipped to the address listed on the invoice. If the shipping address listed is incorrect, the buy is responsible for the reshipment cost with the correct address.

International buys are responsible for any customs and import taxes that may apply and vary by location. Please understand that I am not responsible for delays due to customs.

Drop Shipping: 

Will consider drop shipping clients after discussion of policies.

Shipping Cost:

Buyer pays shipping costs.  Charges will be calculated and added to your order total.

As an estimate & depending on the size of the order, domestic shipping is FREE.

International shipping costs will vary based on location and package size.

Estimated Production Time: 

2 – 3 weeks

If products are needed sooner, please contact ahead of time.

Customization:

Accepts customization requests

Returns, Damages, and Repairs:

Wholesale merchandise may be returned or exchanged. I only accept returns in the case of defective merchandise.

Please inspect all shipments immediately upon arrival.  If there are any damages or defective shipments, please contact me by email or phone within 5 days of receiving your package. Returned merchandise will be replaced with new merchandise.  Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

Should a customer return any item to you that is damaged or broken due to material failure or workmanship issues, I will happily repair it free of charge within 1 year of purchase date. If over the one-year mark, there will be a repair fee for material costs and labor. Please include a detailed description of the item’s conditions, along with a clear photo (if possible) before requesting a repair authorization.  Retailer is responsible for paying the initial repair shipping cost.

Packaging: 

My jewelry comes without jewelry boxes.  If you would like those included, please let me know beforehand and I can add them to your total.  Otherwise, jewelry will be shipped safely in tissue paper and/or bubble wrap.