We pride ourselves on our customer service and want all of our customers to be overjoyed with their shopping experience. If you are unsatisfied with your purchase in any way, we will do what we can to make it better. Please contact us within 14 days of receiving your order. We will accept returns on any unused or unopened products if we hear from you during this time frame. Shipping costs are not refundable and return shipping is the responsibility of the buyer. We will refund all products that arrive in their original condition.
Please inspect packages closely for damages and report problems to us immediately. If your box is damaged during shipping, we must insist on photos of the original box, and photos of the damaged products. This is so we can file a claim with the post office. We will refund or replace any damaged items.
We recommend keeping our products out of direct sunlight when on display. Sun will fade the ink on the labels over time and can also yellow the whiteness of the labels. If you would like to purchase a display for our soaps, we recommend these black ones
from Stack Displays.
We try to minimize the number of preservatives and synthetic ingredients we use in our products. This means they do have a limited shelf life. We will guarantee our products for one year from the purchase date. Please keep in mind the strength of fragrances and vibrance of colorants will diminish over time. Handcrafted soap improves with age, but scents do fade over time. Soaps are prime for up to 6 months and scent should be acceptable (though lighter) for up to a year. We recommend that you use our other products within two years of date of purchase. For the longest shelf life, store products in a cool and dry place in their original packaging. Avoid excessive heat, humidity, or exposure to direct sunlight. Thumbprint Soap prides itself on making products of excellent quality, safety and consistency. If at any time you have an issue with any product, please contact us so that we can do our best to make it right.
We love to make custom scents and private label products. Please email
us to discuss your project!