If you purchased incorrect items, ordered too much, or bought from the wrong brand, we can help you with partial or full cancellation of your order. However, out of respect for our makers, we require that you reach out within 24 hours of placing the order so that they do not get started fulfilling the order before you cancel.
If your order has not yet been accepted, changes can be made to the order including increasing or decreasing quantities of specific items, removing specific items, or adding additional items to the order. Note that increases above 20% of the original authorized order value may require a separate invoice to be generated.
Note: Once the order has shipped, we cannot cancel the order as it will already be in transit on its way to your doorstep.
What do I need to provide to cancel an order?
Please contact us and include the following information:
- Order number
- Name of brand
- Names of items to be canceled and quantities of each item
- Why you are looking to cancel the order