Personal profiles help facilitate developing new relationships with sellers that you didn’t know before finding them on Stockabl and we recommend setting yours up right away! Don’t worry, it’s quick and painless.
Category: Retailer FAQs
How does PayPal Credit work?%3$s>
Buyers have the option to defer payment in full on their Stockabl orders by up to 6 months interest-free if they choose to take advantage of PayPal Credit. How does it work? At checkout, buyers simply select PayPal Credit from the PayPal payment options – if they are already approved, it processes just like a […]
Do I need a resale ID?%3$s>
As we are a wholesale platform, we require that every buyer must have wholesale credentials in order to place an order from our makers. Depending on your location, this is known as a resale ID, a seller’s permit, a sales tax license, resale number, etc. We require this information be provided during your application process […]
How do I become a buyer on Stockabl?%3$s>
We are excited for you to join our retailer community at Stockabl. To register, simply fill out this application form here. We will need the following information: Your contact information (name, phone, email) Store name & location Resale ID (also known as a sales tax license, resellers permit, etc) Information about your shop including years […]
Welcome letter from our founder%3$s>
Thank you joining our community of local retailers and the makers they love to support! I founded Stockabl in 2018 because, as a part of this vibrant community, I wanted to help makers and retailers connect and build successful small businesses together. Since then we have welcomed hundreds of makers into our marketplace and helped […]
How do I reset my password?%3$s>
To reset your password click the “Forgot Password” link on the login screen Enter the username or email address associated with your account to receive a password reset link If you don’t receive the email, check your spam or junk folders just in case! If you still do not see it please contact us for […]
Can I sign up if my store isn’t open yet?%3$s>
We are unable to accept retailers whose stores are not yet open (including online-only, subscription boxes, or brick & mortar stores). Our makers will not accept orders from shops without verification that they are eligible for wholesale, which requires that we verify your store exists and your resale credentials are accurate. Please feel welcome to […]
Do you offer drop-shipping or consignment?%3$s>
We are unable to offer drop-shipping at this time. You may inquire directly with individual makers to see if they are interested, however, be aware that this practice is not common in the handmade community. We also do not offer consignment via the platform, as we have no way of processing consignment orders.
How much does freight cost?%3$s>
In most cases, freight is calculated at checkout based on the shipping rates set by the maker. Most sellers set their rates on the basis of total order weight for the most accurate shipping costs. Many makers also offer free shipping, either on entire orders or once you have met specific order size criteria. This […]
How quickly will I receive my order?%3$s>
How quickly you receive orders on Stockabl depends on the lead times set by the individual makers, but can also be affected by the season and other factors. When will my order ship? Lead times (time to shipment) can vary by the maker, but in general, most have a lead time under two weeks. You […]
Can I cancel an order?%3$s>
If you purchased incorrect items, ordered too much, or bought from the wrong brand, we can help you with partial or full cancellation of your order. However, out of respect for our makers, we require that you reach out within 24 hours of placing the order so that they do not get started fulfilling the […]
Do you offer returns?%3$s>
Returns and exchanges are handled on a case-by-case basis between the retailer and maker involved in the order. Stockabl does not accept returns on behalf of any maker brands, nor do we require our sellers to offer it. If an item is damaged or broken in transit, please contact us or the seller immediately to […]